Frequently Asked Questions
Find answers to common questions about our products and services.
Add to cart → checkout → pay by card, PayPal, or Klarna/Shop Pay (if enabled). You’ll get an order confirmation email immediately.
Yes, where available. Options appear at checkout.
A = Excellent (light micro-marks only). B = Good (light wear, no cracks). C = Fair (visible wear, fully functional). Every device is tested and cleaned.
Device + compatible charging cable (and any extras listed on the product page). Original boxes/manuals not guaranteed unless stated.
Multi-point checks: screen, touch/3D Touch, Face/Touch ID, speakers/mics, cameras, buttons, ports, Wi-Fi/Bluetooth, sensors, storage, and battery diagnostics. Data is wiped to industry standard before sale.
UK orders typically arrive 1–3 working days after dispatch. Tracking is emailed once shipped, and also available through our website.
Not at launch—UK only (for now).
Yes—unlimited software support via chat/email for setup, updates, and common fixes.